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Privacy Policy

Information Collection

Aldersgate United Methodist Retirement Community, Inc. is the sole owner of the information collected on aldersgateccrc.com (Aldersgate sites). We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Aldersgate collects information from our visitors at several different points on the Aldersgate sites. In order to provide our visitors the greatest level of comfort on the Aldersgate sites, we do not collect personally identifiable information until we have notified the site visitor of how the information will be used. We do not share personally identifiable information collected on the Aldersgate sites with third parties without the visitor’s prior consent, and, except for routine Aldersgate member communications, we do not distribute unsolicited newsletters or promotions to visitors who have shared their e-mail addresses with us.

Donations

We request information from the visitor on donation forms. A visitor must provide contact information (such as name and e-mail) and financial information (such as credit card number, expiration date, and billing address). This information is used for billing purposes and to ensure donor’s gifts are properly recognized. If we have trouble processing the donation, the information is used to contact the visitor.

Information Use

The information collected is used to fulfill a visitor’s request for customer service, support, donations, programs, and other services, to respond to inquiries about our offerings, and to offer other products, programs or services that we believe may be of interest to the visitor.

In addition, Aldersgate uses the information a member provides to keep our database current with contact information, transactions, preferences in communication, meeting attendance, participation in work groups such as committees, expressed interest in focus groups via electronic communication, and optional demographic information.

Cookies

A cookie is a piece of data stored on the visitor’s hard drive containing information about the visitor. We may place a cookie on your computer that enables us to identify you when you visit our sites. We use both session ID cookies and persistent cookies. For the session ID cookie, once a visitor closes the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the visitor’s hard drive for an extended period of time. Persistent cookies are used at Aldersgate to distinguish returning visitors from unique visitors to a page. Persistent cookies can be removed by following Internet browser help file directions.

Log Files

Like most standard website servers, we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP) name, referring/exit pages, platform type, date/time stamp, and number of clicks. We use IP addresses to analyze trends, administer the site, track visitors’ movements in the aggregate and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Special Offers and Updates

We send all new registered visitors a welcoming e-mail to verify password and username. Any further communications, except those necessary to communicate about site access or a requested service or product, will be sent only to those visitors who have asked to receive them. Aldersgate members will occasionally receive information on Aldersgate activities and services.

Customer Service

We communicate with visitors to provide requested services regarding issues relating to their account via e-mail, phone or mail, in accordance with the visitors’ wishes.

Sharing Information with Business Service Providers

Aldersgate partners with third parties to provide specific services. This includes website hosting, credit card authorization and donation collection. However, where such information is required to deliver the service, and where the visitor has agreed to this use of personalized information, we may give business partners or service providers such access to or use of personalized information as is necessary for the third party to provide these services. We do not allow these parties to use personally identifiable information except for the purpose of providing these services.

Legal Disclaimer

Though we attempt to preserve visitor privacy whenever possible, we may be required to disclose personal information when required by law or when we in good faith believe that such action is necessary to comply with judicial proceeding, a court order or legal process served on Aldersgate sites, or to protect ourselves, our sites, or our visitors. Aldersgate shall not be liable for any damages, compensatory or otherwise, based on any cause of action that arises from such personal information being disclosed, provided we acted in good faith and have not willfully disclosed such information with an intent to injure. The claimant shall have the full burden of proof that Aldersgate willfully disclosed information with an intent to cause injury.

Links

Aldersgate sites contain links to other sites. Please be aware that we, Aldersgate, are not responsible for the privacy practices of other such sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

Aldersgate sites take very substantial precautions to protect our visitors’ information. Aldersgate maintains practices and procedures designed to ensure the security, integrity and confidentiality of member and subscriber information. We restrict and limit access to our database information only to those who need it to carry out their business functions. When credit card information is transmitted online, we employ the industry standard security measures called SSL (secure socket layer) encryption. We will monitor and adopt, as appropriate, new technological improvements that are designed to aid in ensuring the accuracy and security of our database information. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information as it is being transmitted using our secure server and once we receive it, we cannot warrant the security of information you transmit to us. We advise you not to transmit your credit card information via unsecured e-mail. Please submit your personal information using our secure server, or call and a customer service representative will be pleased to take your information over the phone. While you are accessing a secure page, such as our payment form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Edge becomes locked, as opposed to un-locked, or open, when you are just "surfing." Finally, the servers where we store personally identifiable information are kept in a secure environment in a locked facility.

If you have any questions about the security of the Aldersgate sites, you can send e-mail to [email protected].

Correction/Updating Personal Information

If a visitor’s personally identifiable information changes (such as zip code, phone, e-mail or postal address), we provide a way to correct, update or deactivate visitors’ personally identifiable information. Members can do this by sending an e-mail to Customer Support at [email protected] Or, contact us by telephone or postal mail at the contact information listed at the bottom of this page.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement on the Aldersgate homepage at http://www.aldersgateccrc.com  and other places we deem appropriate so our visitors are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we would like to use visitors’ personally identifiable information in a manner different from that stated at the time of collection, we will notify visitors via e-mail. Visitors will have a choice as to whether or not we use their information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect visitor information already stored in our database, we will post a prominent notice on our Web site notifying visitors of the change.

Contact Information

If visitors have any questions or suggestions regarding our privacy policy, please contact us at:

Aldersgate United Methodist Retirement Community

Aldersgate United Methodist Retirement Community, Inc. 
Attn: Information Services
3800 Shamrock Drive
Charlotte, NC 28205
704-532-7300
E-mail: [email protected]